Support - FAQ

Account Recovery


If you have forgotten your account information you will be asked for several pieces of information that you used to sign up for your account. Remember that when you created your account you agreed to provide accurate information and that you would update it whenever the information changes.

The following information will be required to provide you with specific information on your account:

Account Info
To properly search for an account, we need the e-mail address the account was registered with. 

- Games Campus ID:
- Forum Nickname:

- Registered Email Address:
- Secret Question:
- Secret Question Answer:
- Registered IP Address 
- Registered Country:

- First Name:
- Last Name:
- Zip code :
- Phone Number:
- Date of Birth:

- Date of Last Login Game:

Character(s) Info
List the name, server, level, role, and clan for all your character(s):

- Server:
- Character Name:
- Level:
- Role:
- Clan:

Once this information is provided and if it is accurate to your sign up information, we will provide detailed support on your account problem. However, if any of the information is incorrect we will not provide support and we will assume that the account is not owned by the poster.

All posts must be made via the Direct Q&A. If you can't log in to the account you wish to recover information from, please create a new temporary account to message from and include in your message the original account ID.

Bear in mind that false claims will not be tolerated. Asking for information for an account which is not yours will be followed by a permanent account ban on all accounts associated with your domain/IP.


Account Security Tips


My Account has been Suspended!