Support - FAQ

Reinbursement/Recovery Guidelines


The following list is a set of guidelines that are applicable to every in game request. The sections below will provide additional notes or information that may apply to specific types of reimbursement/recovery requests.

 All requests must be sent within a week (7 days) from when the loss occurred. After that time we will not provide reimbursement/recovery.

• NPC'ed, trash, or broken Weapons/Items will not be recover.

 Characters deleted either accidentally or intentionally may be restored on a case-by-case basis. Restored characters are returned "as is".

• Reimbursement/Recovery can only be requested by the in-game owner of the items lost.

• Reimbursement/Recovery will only be granted if a loss is attributable to a bug or server error.

•  Any losses attributable to errors in the 9Dragons client may not be eligible for reimbursement.

•   Any losses attributable to problems with a player's system (i.e. computer, internet connection, etc.) or any system owned by a third party are not eligible for reimbursement.

•  Losses caused by lag or non-server related disconnection will not be reimbursed.

•  Any losses of any kind resulting from a large-scale player engagement are not covered by this reimbursement policy.


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